If you are using eyeson for the first time on your mobile phone, you'll get prompted to allow access to your microphone & camera once the meeting starts. Tap on Allow 😉 

If you do not allow the access, you'll get the following error page when you'll try another eyeson meeting.

If you have missed the opportunity to allow eyeson to access your camera and microphone, have a look at the following three options for resolving this issue. Simply allow eyeson to access them and you do not have any troubles anymore for your follow-up video meetings & webinars.

Option 1

After you have entered your eyeson meeting group, tap on the lock icon which is positioned next to your URL at the top left corner.

As you can see, your camera as well as your microphone are locked. To unlock them, tap on Site Settings

Now, tap on Access your camera and Access your microphone and choose Allow. 

Go back to your eyeson meeting group and refresh it. If the meeting link has expired, enter your meeting group again or ask your meeting host for a new invitation. Problem solved - so easy 😉

Option 2

After you have entered your eyeson meeting room, tap on the Settings icon (3 vertical dots) which is positioned in your top right corner.

Then, go to Settings, after that to Site Settings and then to All sites. Now, a list with all visited sites is provided. Insert the following URL into the search option: https://app.eyeson.team – if there is one with the subheading *Embedded in - choose it.

Now, tap on Access your camera and Access your microphone and choose Allow.  Go back to your eyeson meeting group and refresh it. If the meeting link has expired, enter your meeting room again or ask your meeting host for a new invitation. Problem solved - so easy 😉 

Option 3

After you have entered your eyeson meeting group, tap on the Settings icon (3 vertical dots) which is positioned in your top right corner.

Now, tap on Settings and then again on Site Settings


On this list, choose Camera and Microphone separately and unlock them both.

Go back to your eyeson meeting group and refresh the page. If the meeting link has expired, enter your meeting group again or ask your meeting host for a new invitation. Problem solved - so easy 😉 

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