Zendesk is of the main leading customer service software. It works with the ticketing system as well. Therefore, customer support agents allocate their customers tickets. Again, eyeson represents a perfect support for this software. Via eyeson, problems as well as troubleshooting can be visualized through video calls.
First of all, please visit the Zendesk Marketplace. Click here to come directly to the eyeson integration.
Click on Install in the upper right corner. One more step: if you haven't signed in to your Zendesk account yet, please do so.
After installing eyeson in the Zendesk marketplace, a pink eyeson button is provided on your right side. Now you can simply send an invitation to your customers within the ticket or via email, etc. The customers do not need an account or have to insert personal data. They only have to click on the link - then the video chat is automatically started. So simple 😉
Please note: you need an eyeson account for using eyeson from Zendesk.
We hope everything is clear so far!